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Customer Care Associate for Insurance Services

2 months ago

Marysville, Washington, United States Keith Osburn Agency Full time

The Keith Osburn Agency is a well-established insurance provider dedicated to serving our community with integrity and care. We pride ourselves on fostering personal connections and maintaining a supportive team environment. We are currently looking for a motivated Insurance Customer Service representative to enhance our client relations.

In the role of Insurance Customer Service, you will play a vital role in our agency, delivering exceptional support to our clients. Your responsibilities will include addressing inquiries, facilitating policy modifications, and ensuring that our clients receive unparalleled service. Your ability to manage calls and resolve customer concerns will be instrumental in upholding our reputation for excellence in customer service.

If you are a service-oriented professional who thrives on building relationships and solving problems, we encourage you to consider joining our team at the Keith Osburn Agency.

Benefits

Competitive Salary with Commission and Bonus Potential

Comprehensive Health Coverage

Dental and Vision Insurance

Hands-on Training Provided

Standard Monday to Friday Work Schedule

Paid Time Off (PTO)

Opportunities for Career Advancement


Key Responsibilities

Client Interaction: Act as the primary contact for clients, addressing their insurance-related questions and providing assistance.

Policy Management: Support clients with policy adjustments, claims processing, and coverage evaluations to meet their specific needs.

Client Education: Inform clients about insurance products, coverage alternatives, and available services to help them make well-informed choices.


Qualifications

Experience in Insurance or Customer Service is preferred.

Knowledge of Insurance: Understanding of insurance terminology, policies, and procedures is advantageous.

Communication Skills: Strong verbal and written communication skills to effectively engage with clients and colleagues.

Customer-Centric Approach: A commitment to providing high-quality service and fostering positive client relationships.

Attention to Detail: Careful and thorough in managing customer information and policy specifics.

Flexibility: Capability to thrive in a dynamic environment, addressing customer needs while maintaining professionalism.