Guest Services Professional

19 hours ago


West Hollywood, United States Kimpton Hotels & Restaurants Full time
Are you a customer-focused individual who thrives in fast-paced environments?

We're looking for a Guest Service Agent to join our team at one of our hotels in West Hollywood, CA. As a Guest Service Agent, you'll be responsible for delivering exceptional service to our guests from check-in to check-out, ensuring that every guest has an unforgettable experience at our hotel.

**Your Key Responsibilities:**
You will be responsible for:
  • Managing the front desk operations, including registration and check-out, PBX operations, mail and message service.
  • Providing exceptional service to our guests, including checking in and out hotel guests in a confident, professional, and friendly manner.
  • Ensuring complete and accurate information is provided to guests and other departments.
  • Following established key control policy and ensuring proper credit policies are followed.
  • Submitting all lost & found articles accompanied by a completed lost & found report.


**What We Offer:**
We offer a competitive salary of $24.00 per hour, plus a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401k plans to eligible employees. We're committed to creating a culture that reflects the diversity of our guests, and we welcome applications from people of all backgrounds.

**Estimated Salary Range:**
$55,000 - $65,000 per year, based on 40 hours per week and depending on experience.

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