Current jobs related to Guest Services Team Leader - Portland Maine - Westin Portland Harborview

  • Guest Service Team Member

    2 weeks ago

    Portland, Oregon, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your primary responsibility will be to provide authentic, positive, and genuine interactions with our guests, ensuring they feel valued and appreciated.Key Responsibilities:Act as...

  • Guest Service Team Member

    1 month ago

    Portland, United States Wingstop Full time

    Wingstop - 1544 Wildcat Dr. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    1 month ago

    Portland, United States Wingstop Full time

    Wingstop - 3844 Se Powell Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 weeks ago

    Portland, United States Wingstop Full time

    Wingstop - 5175 Ne Mlk Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    1 week ago

    Portland, United States Wingstop Full time

    Wingstop - 1307 Ne 102nd Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Associate

    2 weeks ago

    Portland, Oregon, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering exceptional experiences to every guest who walks through our doors. Your key responsibilities will include:Key Responsibilities:Providing authentic, positive, and genuine interactions with guestsGreeting guests, answering...

  • Guest Services Agent

    4 months ago

    Portland, United States Crescent Services Full time

    Hotel Vance speaks to our intersection of inspiration and ideation; creativity and ambition. Short for "Advance", Hotel Vance invites innovation and stimulates productivity. Here business prowess, collegiate determination, and creative expression all find home.Located inside of Portland's Broadway Tower building, the 180 room lifestyle hotel features 4,000...

  • Guest Services Ambassador

    2 weeks ago

    Portland, Texas, United States The Sports Facilities Companies Full time

    About the RoleThe Guest Services Team Member is the first point of contact for all guests at the Portland Sports Complex. This role requires excellent customer service skills, knowledge of the facility's programs and offerings, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to all guests,...

  • Guest Service Ambassador

    5 days ago

    Portland, Oregon, United States The Hoxton Full time

    Job OverviewWe are seeking a skilled Guest Service Agent to join our team at The Hoxton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out, as well as other cashiering dutiesReview...

  • Guest Services Team Member

    1 month ago

    Portland, United States The Sports Facilities Companies Full time

    GUEST SERVICES TEAM MEMBER - Portland Sports ComplexSports Facilities Management, LLC LOCATION: Portland, TX DEPARTMENT: GUEST SERVICES REPORTS TO: GENERAL MANAGERSTATUS: PART-TIMEABOUT THE COMPANY: Portland Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Portland, TX. You...

  • Nordic Guest Services Team Member

    3 weeks ago

    Portland, Oregon, United States Mt. Hood Meadows Full time

    About UsMt. Hood Meadows and Cooper Spur Mtn. Resort are committed to creating a welcoming environment where every person feels a sense of belonging. We strive to foster a culture of diversity, equity, and inclusion by respecting and celebrating all backgrounds and perspectives.Job SummaryWe are seeking a highly motivated and customer-focused Nordic Guest...

  • Guest Services Representative

    3 months ago

    Portland, United States Marriott International Inc Full time

    Job Number 24138336 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Portland, 900 SW Washington St., Portland, Oregon, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want...

  • Service Leader

    3 weeks ago

    Portland, Texas, United States Chipotle Mexican Grill Full time

    Service Leader Job DescriptionAt Chipotle Mexican Grill, we're committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. As a Service Leader, you'll play a key role in maintaining a positive customer experience by ensuring safe and quality food is prepared and...

  • Spa Guest Services Representative

    2 months ago

    Newry, Maine, United States Sunday River Full time

    Job SummaryWe are seeking a highly skilled and professional Spa Guest Services Representative to join our team at Sunday River Resort. As the first point of contact for our guests, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for all who visit our spa.Key ResponsibilitiesAppointment Management:...

  • Guest Lead

    2 months ago

    Portland, Oregon, United States stand out for good, Inc Full time

    About UsAt Stand Out For Good, Inc., we're a rapidly growing women's fashion brand with a mission to make a positive impact. Our stores are designed to feel like a sanctuary, where guests can find beauty and inspiration.Our MissionWe're committed to giving back to our communities through various initiatives, including our partnership with Coprodeli USA,...

  • Guest Services Agent

    3 weeks ago

    Portland, Oregon, United States Sentinel Full time

    About UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth, and we strive to provide a supportive and collaborative work environment that encourages our team members to thrive.Our MissionWe are...

  • Guest Services Ambassador

    4 weeks ago

    Portland, Oregon, United States Aparium Hotel Group Full time

    About the RoleWe are seeking a highly skilled and passionate Guest Services Ambassador to join our team at Aparium Hotel Group. As a Guest Services Ambassador, you will be the face of our hotel, providing exceptional service to our guests and ensuring that their stay with us is nothing short of unforgettable.Key ResponsibilitiesProvide personalized service...

  • Guest Service Ambassador

    2 weeks ago

    Portland, Oregon, United States Mayflower Inn and Spa Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Fairmont Orchid. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out,...

  • Guest Services Representative

    2 months ago

    Portland, Oregon, United States PDK Hotel Group Full time

    About PDK Hotel Group Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska,...

  • Guest Services Ambassador

    3 weeks ago

    Portland, Oregon, United States Sentinel Full time

    About UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth opportunities for all team members.Our MissionWe strive to provide a supportive and collaborative work environment that encourages growth...

Guest Services Team Leader

2 months ago

Portland Maine, United States Westin Portland Harborview Full time

Position Overview:
Become a part of the Westin Family


We offer comprehensive benefits (medical, dental, vision, 401K), along with 80 hours of paid time off. Enjoy exceptional perks such as hotel and travel discounts, complimentary gym access, and more. The starting pay for this role is $22.00 per hour.


The Guest Services Team Leader plays a vital role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.

This position is also focused on optimizing room revenue and occupancy rates. Team Leaders at The Westin Portland Harborview Hotel are eligible for parking and cell phone reimbursement.

Key Responsibilities:

Qualifications:
Minimum of 2 to 3 years of progressive experience in a hospitality environment or a related field is required. A High School diploma or equivalent is necessary.

Relevant college coursework is advantageous.

Previous supervisory experience is preferred.

A valid driver's license for the applicable state is required.

Must be able to communicate information and ideas effectively.

Ability to assess and choose among various courses of action swiftly and accurately is essential.


Must perform well in high-pressure situations, including managing guest objections and disputes to satisfactory resolutions.


Demonstrating initiative in job performance is crucial, including anticipating needs before they arise.

Maintaining composure and objectivity under pressure is required.

Effectively handling workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary is essential.

Ability to assimilate complex information from various sources and adjust to meet specific needs is necessary.

Effective listening and understanding of concerns raised by co-workers and guests is required.

Basic financial literacy and arithmetic skills are necessary.

Core Duties:
Approach all interactions with guests and colleagues in a friendly, service-oriented manner.


Maintain regular attendance in accordance with Aimbridge Hospitality standards as required by scheduling, which may vary based on hotel needs.

Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.

Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.

Maintain a warm and welcoming demeanor at all times.

Set the benchmark for guest relations at the Front Desk.

Gather all necessary information when processing room reservations.

Monitor all VIP and special guest requests.

Review the Front Office log and Trace File daily.

Fully understand and execute all relevant aspects of the front desk computer system.

Ensure timely and professional logging and delivery of all messages, packages, and mail.

Stay informed about all rates, packages, and promotions currently available.

Be familiar with all in-house groups.

Be aware of all closed-out and restricted dates.

Follow and enforce all Aimbridge Hospitality credit policies.

Be capable of performing all duties of a Front Desk Agent.


Complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately conducted and filed.

Maintain proper operation of the P.B.X. console and ensure compliance with Aimbridge Hospitality standards.


Foster good communication and teamwork with fellow associates and other departments within the hotel (set an example for others and be a team leader).

Assist the General Services Manager in ensuring that associates adhere to Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).

Be knowledgeable of and assist in all emergency procedures as required.

Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.


Complete all tasks and duties on the shift checklist in a timely and efficient manner.


Ensure that associates are consistently attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.

Maximize room revenue through effective Rooms Merchandising.

Respond to all guest inquiries in a timely and professional manner.

Participate in departmental meeting planning and execution.

Help maintain productivity levels at or above budgeted standards.

Perform any other duties as assigned by management.

Assist in the training of new hires and current associates regularly.

Attend meetings as required by management.

Property Overview:
The Westin Portland Harborview offers guests an ideal location to explore Maine's largest city. Originally opened in 1927, this historic hotel has been beautifully restored.

Visitors can take a short stroll to discover the Old Port and enjoy some of the finest restaurants, retail shops, museums, and artistic venues in Maine.

Guests will leave feeling rejuvenated after their stay in our luxurious rooms and suites, each featuring stunning views of downtown, the harbor, or Casco Bay. Guests can enjoy a restful night's sleep in a Westin Heavenly Bed.

They can recharge in our state-of-the-art Westin WORKOUT Fitness Studio or unwind with a massage, manicure, and more at Artné Spa.

We provide on-site dining options, including the elegant Top of the East rooftop restaurant with breathtaking views. Weddings and meetings flourish here with nearly 15,000 square feet of event space and a magnificent grand ballroom.

Company Overview:


As the leading global provider of third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.

Our associates worldwide are dedicated to serving our guests and achieving outstanding results, thriving in a culture where everyone is motivated to excel.

Discover a world of opportunities with Aimbridge Hospitality.

Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Now offering Daily Pay - inquire with your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan