Guest Services Team Member

2 months ago

Portland, United States The Sports Facilities Companies Full time
GUEST SERVICES TEAM MEMBER - Portland Sports Complex

Sports Facilities Management, LLC

LOCATION: Portland, TX

DEPARTMENT: GUEST SERVICES

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME

ABOUT THE COMPANY:

Portland Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Portland, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Portland Sports Complex is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES
  • Greet guests and provide information and wayfinding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Process payments for leagues, camps, clinics, drop-in, etc.
  • Process RV Park reservations
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Ensure all open gym and walking track guests have a waiver on file
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Maintain a clean space and ensure venue cleanliness
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
  • Able to work with a wide variety of ages from pre-school thru adult
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise
PREFERRED:
  • Have a basic understanding of sports
  • Cash handling experience
  • Customer service experience

  • Guest Service Team Member

    4 weeks ago

    Portland, Oregon, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your primary responsibility will be to provide authentic, positive, and genuine interactions with our guests, ensuring they feel valued and appreciated.Key Responsibilities:Act as...

  • Guest Service Team Member

    2 months ago

    Portland, United States Wingstop Full time

    Wingstop - 1544 Wildcat Dr. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    1 month ago

    Portland, United States Wingstop Full time

    Wingstop - 5175 Ne Mlk Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 weeks ago

    Portland, United States Wingstop Full time

    Wingstop - 1307 Ne 102nd Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Associate

    4 weeks ago

    Portland, Oregon, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering exceptional experiences to every guest who walks through our doors. Your key responsibilities will include:Key Responsibilities:Providing authentic, positive, and genuine interactions with guestsGreeting guests, answering...

  • Restaurant Service Team Member

    2 weeks ago

    Portland, Oregon, United States Din Tai Fung Full time

    Job OverviewWe are seeking highly motivated and friendly individuals to join our team as Restaurant Service Team Members. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.ResponsibilitiesProvide top-notch customer service and ensure guest...

  • Guest Services Agent

    4 months ago

    Portland, United States Crescent Services Full time

    Hotel Vance speaks to our intersection of inspiration and ideation; creativity and ambition. Short for "Advance", Hotel Vance invites innovation and stimulates productivity. Here business prowess, collegiate determination, and creative expression all find home.Located inside of Portland's Broadway Tower building, the 180 room lifestyle hotel features 4,000...

  • Guest Lead

    2 months ago

    Portland, Oregon, United States stand out for good, Inc Full time

    About UsAt Stand Out For Good, Inc., we're a rapidly growing women's fashion brand with a mission to make a positive impact. Our stores are designed to feel like a sanctuary, where guests can find beauty and inspiration.Our MissionWe're committed to giving back to our communities through various initiatives, including our partnership with Coprodeli USA,...

  • Team Member

    2 weeks ago

    Portland, United States JobGet Staffing Full time

    We have an exciting opportunity for you to join our team! Welcome to 3 Brothers Restaurants - we operate all JobGet Staffing is looking for restaurants in the Portland, Vancouver, and Salem Metro areas! We are looking for individuals like you who are able to bring our values of Quality People, Service, Food, and Restaurants to life in our locations!WHAT THE...

  • Team Member

    6 months ago

    Portland, United States Jack in the Box Full time

    We have an exciting opportunity for you to join our team! Welcome to 3 Brothers Restaurants - we operate all Jack in the Box restaurants in the Portland, Vancouver, and Salem Metro areas! We are looking for individuals like you who are able to bring our values of Quality People, Service, Food, and Restaurants to life in our locations!WHAT THE GUEST...

  • Guest Services Ambassador

    4 weeks ago

    Portland, Texas, United States The Sports Facilities Companies Full time

    About the RoleThe Guest Services Team Member is the first point of contact for all guests at the Portland Sports Complex. This role requires excellent customer service skills, knowledge of the facility's programs and offerings, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to all guests,...

  • Environmental Services Team Member

    3 weeks ago

    Portland, Maine, United States MaineHealth Services Full time

    The Environmental Services Team Member role at MaineHealth Services involves performing a variety of cleaning tasks to maintain patient rooms, offices, hallways, and other assigned areas. This ensures standards of cleanliness and safety are met.Main responsibilities include:Performing cleaning tasks to maintain a clean and safe environmentEnsuring all areas...

  • Guest Service Ambassador

    4 weeks ago

    Portland, Oregon, United States Mayflower Inn and Spa Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Fairmont Orchid. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out,...

  • Guest Services Manager

    4 weeks ago

    Portland, Oregon, United States CASCADA PDX Full time

    Job OverviewCascada Thermal Springs and Hotel is seeking a skilled Guest Services Supervisor to oversee the seamless operation of the reception desk. As a key member of our team, you will be responsible for managing Guest Service Agents, handling guest inquiries, and providing exceptional service to our guests.This role requires a strong attention to detail,...

  • Restaurant Team Member

    2 weeks ago

    Portland, Oregon, United States Qdoba Full time

    As a Team Member at Qdoba, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting all guests with a smile, maintaining a positive attitude, and striving to exceed guest expectations. You will also be responsible for following recipe and preparation...

  • Guest Service Ambassador

    3 weeks ago

    Portland, Oregon, United States The Hoxton Full time

    Job OverviewWe are seeking a skilled Guest Service Agent to join our team at The Hoxton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out, as well as other cashiering dutiesReview...

  • Guest Service Representative

    4 weeks ago

    Portland, Oregon, United States AccorHotel Full time

    OverviewWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at AccorHotel. As a key member of our front desk team, you will play a vital role in ensuring a seamless guest experience during their stay.Key ResponsibilitiesProvide exceptional service to guests, ensuring their needs are met and exceeded.Manage the daily...

  • Restaurant Team Member

    3 weeks ago

    Portland, Oregon, United States Qdoba Full time

    As a Team Member at Qdoba, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests. Your key responsibilities will include enthusiastically greeting all guests, maintaining a positive attitude, and striving to exceed guest expectations. You will also be responsible for following recipe and...

  • Housekeeping Team Member

    4 weeks ago

    Portland, Oregon, United States Highgate Hotels Full time

    Housekeeping Team MemberAt Highgate Hotels, we're driven by a passion for delivering exceptional guest experiences. As a Housekeeping Team Member, you'll play a vital role in ensuring our hotels feel like home for our guests.Key Responsibilities:Clean and maintain public areas, including bathrooms, meeting rooms, and common spaces.Provide exceptional guest...

  • Host Team Member

    4 weeks ago

    Portland, Oregon, United States IHOP Full time

    About the RoleWe are seeking a friendly and welcoming Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.Key ResponsibilitiesPromptly and cheerfully greet guests as they enter the restaurant and seat them as soon as possibleMaintain a waiting list as neededRotate...