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Distribution Customer Service Liaison

1 month ago

Joliet, Illinois, United States On Time Staffing Full time

The Distribution Customer Service Liaison plays a vital role in ensuring seamless customer interactions. Key responsibilities include responding to inquiries, processing orders and receipts, and handling complaints in a prompt and courteous manner. Additional duties involve supporting Distribution, CSR, Customer Service, Office Manager, Retail, and Staffing teams. On Time Staffing relies on this role to maintain high standards of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process orders and receipts accurately and efficiently
  • Handle customer complaints and concerns in a courteous and effective way
  • Support Distribution, CSR, Customer Service, Office Manager, Retail, and Staffing teams

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills