Clinical Support Specialist

4 weeks ago


San Diego, California, United States University of California Full time
Job Summary

This role provides exceptional customer service, registration, and appointment scheduling support to patients at the University of California's Reproductive Endocrinology and Fertility Clinic in La Jolla.

Key Responsibilities
  • Manage patient registration, appointment scheduling, and insurance verification with accuracy and efficiency.
  • Provide clear and effective communication with patients, clinic staff, and third-party payers.
  • Utilize Epic EMR to manage patient information, referrals, and authorizations.
  • Maintain a clean and organized workspace, ensuring efficient retrieval of information.
  • Participate in staff meetings, sharing information and ideas to maintain a cohesive team atmosphere.
Requirements
  • Three years of related experience in imaging or OB/GYN.
  • Trained on Epic or comparable system.
  • Knowledge of third-party payers, including federal, state, and private health plans.
  • Experience with patient check-in and cash handling.
  • Excellent customer service skills and problem-solving ability.
Preferred Qualifications
  • Three years of experience with insurance verification and benefit verification.
  • Provider template experience.
  • Bilingual: English/Spanish.


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