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Retail Operations Manager, Alexander McQueen

2 months ago

Las Vegas, Nevada, United States Alexander McQ Trading Full time

Position Overview

At Alexander McQueen, our culture is shaped by our Core Values:

Empowerment – We support our colleagues and team members, fostering an environment where everyone can excel; this entails providing assistance to your team and peers to achieve success. Collaboration – We prioritize collaboration; this signifies working collectively to reach common objectives. Dignity – We uphold dignity, treating all individuals with respect and acknowledging their contributions: this means ensuring equality for everyone. Compassion – We regard compassion as essential to our operations; this involves showing empathy and understanding towards others.

Key Responsibilities

The Retail Operations Manager will oversee and facilitate all initiatives aimed at meeting store performance goals, guaranteeing an exceptional client experience. This role entails developing and executing the strategic vision for the store, offering insights and enhancement plans based on performance metrics.

The ideal candidate must demonstrate a high degree of integrity and take complete responsibility for store operations, compliance with loss prevention standards, human resources management, and visual merchandising presentation. The Retail Operations Manager leads by example, ensuring excellence in client engagement through local market expertise and promoting the brand's values and aspirations within the community. They will enhance all client interactions by empowering and nurturing the store team.

Business Leadership

Inspire the team to surpass financial objectives and optimize sales performance, contributing to the overall success of the store. Develop and propose action plans through thorough analysis of store performance data. Communicate established KPIs to the team and devise strategies to meet performance benchmarks. Represent the brand within the local market, identifying opportunities to boost foot traffic, attract new clients, and cultivate lasting relationships with the brand. Maintain a visible presence on the sales floor, ensuring the highest standards of service for clients. Promote omni-channel awareness among the team and encourage the use of digital tools to enhance client relationships. Manage store operating budgets by overseeing expenses. Provide insightful product feedback based on store requirements and participate in buying sessions when necessary. Stay informed on competitors, fashion trends, industry developments, and technological innovations. Educate all associates on current collections to ensure comprehensive understanding of brand principles and seasonal strategies; collaborate with relevant internal departments for support.

Client Engagement

Prioritize the client experience. Lead by example to foster a welcoming atmosphere and ensure the team meets every client need. Cultivate a client-centric approach, developing and sustaining strong client relationships and ensuring meaningful after-sales experiences to enhance customer loyalty. Manage business objectives by employing a top client strategy to retain and develop high-potential clients. Enhance brand visibility, establish market presence, and capture competitive market share through community engagement and company-sponsored events. Gather significant customer data to build relationships and personalize future client development initiatives. Monitor monthly CRM database reports. Encourage a strong culture of private appointments among the team. Collaborate with the Retail Head Office to organize local events, setting challenging yet achievable targets for each client.

Performance and Team Development

Oversee the annual review process for all store personnel and establish yearly employee objectives. Efficiently disseminate relevant business information to ensure team alignment. Conduct monthly coaching sessions with team members to assess performance and provide constructive feedback. Attract, recruit, and retain a high-performing team while building a talent pipeline through networking and competitive analysis. Ensure a consistent and branded onboarding experience for all new hires. Manage staff resource allocation and scheduling to effectively drive sales and enhance customer service. Collaborate with the Retail Manager and Human Resource Manager on employee relations matters to ensure effective resolutions. Act as a strong motivator for staff, fostering team spirit through effective communication and creating a positive, energetic environment. Serve as a role model for the House Code of Behaviors and ensure team adherence. Master all company tools and applications, including IT and digital resources, and keep the team informed of relevant updates. Understand team needs and priorities, training and inspiring the store team on product knowledge, sales techniques, client services, and company policies. Identify talents within the team for internal development opportunities, sharing proposals with the Retail Manager and Human Resource Manager to establish appropriate development processes. Ensure strong collaboration between front and back of house to guarantee efficient operations.

Store Management

Adhere to and enforce all company policies and procedures. Monitor store expenses and maintain the operating budget while striving to reduce overall costs. Ensure timely submission of accounts payable invoices and adherence to cash disbursement policies. Comply with all loss prevention audits, inventory counts, incident reporting, and monthly reconciliations to maintain annual inventory shrinkage below company targets. Oversee the processing of daily incoming and outgoing merchandise requests and shipments. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely payroll record submissions for all employees. Support and uphold visual merchandising standards established by headquarters. Maintain full organization of company assets according to back of house and front of house guidelines provided by headquarters. Keep the borrow log and consignment program current and compliant with company policies and procedures.

Required Qualifications:

Demonstrated alignment with the desired Alexander McQueen behaviors. Significant experience in sales management within retail, luxury retail, or service-oriented industries. Proven track record of driving store performance. Strong commercial awareness and business acumen, including knowledge of key retail performance indicators. Coaching and development expertise. Strong analytical capabilities. Entrepreneurial mindset. Robust budget management experience. Excellent verbal and written communication skills, along with strong organizational abilities. Confidence in public speaking and engaging with external stakeholders. Ability to manage competing priorities in a fast-paced environment, open to change and new methodologies. Capacity to handle pressure while maintaining a positive work atmosphere. Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Flexibility to work a retail schedule, including evenings, weekends, and holidays. Ability to effectively create, manage, and adhere to deadlines. Capability to remain mobile for extended periods. Passion for the fashion industry. Ability to climb ladders and lift packages weighing up to 10 lbs. regularly.

Kering is dedicated to fostering a diverse workforce. We believe that diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and helps us adapt to a changing world.

Employment Type

Regular

Work Schedule

Full time

Organization

Alexander McQ Trading