Customer Service Representative

19 hours ago


Carson, California, United States The Children's Place Full time
The Children's Place is seeking a highly motivated Sales Associate to join our team in Carson, California. As a Sales Associate, you will be responsible for providing excellent customer service and supporting the Store Leadership Team to achieve all company goals and initiatives. Your role will include maintaining company standards of merchandise presentation, replenishment, and sizing while ensuring a new and clean store and backroom.

Key Responsibilities:
  • Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks.
  • Greet and acknowledge customers while providing the appropriate level of service.
  • Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for 'out of stock' items when necessary.
  • Exercise sound judgment in effectively addressing customer concerns.
  • Demonstrate the appropriate level of selling skills to positively impact conversion.
  • Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented.
  • Follow company standards of merchandise presentation, signage, and display.
  • Support and maintain a neat, clean, and organized stockroom while adhering to a customer-ready environment, and adhering to safety requirements.
  • Perform daily housekeeping duties to company standard.
  • Guarantee company assets by ensuring adherence to all Loss Prevention procedures.
  • Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment.
  • Contribute focused, well-managed efforts towards achievement of store goals.
  • Exhibit flexibility by processing stock when necessary.


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