Customer Experience Specialist
5 days ago
Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same?
We're seeking a highly motivated Service Advisor to join our team at Legend Motors Of Waterford Inc. As a key member of our Service Department, you will play a critical role in shaping the customer experience and driving departmental success.
About Us:
We're a dynamic, family-owned business with a long history of excellence in the automotive industry. Our commitment to outstanding service has earned us a loyal customer base and a reputation as one of the top dealerships in the region.
Key Responsibilities:
- Develop and implement customer-centric initiatives to drive loyalty and retention
- Collaborate with the Sales Department to ensure seamless handoffs and maximize upsell opportunities
- Foster a culture of continuous improvement, encouraging team members to suggest process improvements and feedback
- Analyze department performance metrics, identifying areas for improvement and implementing corrective actions
- Stay up-to-date with manufacturer requirements and regulatory compliance
- Provide exceptional customer service, ensuring prompt responses to inquiries and resolving issues efficiently
Requirements:
- Proven experience in a leadership role, preferably in the automotive industry
- Strong understanding of dealership operations, including sales, service, and parts departments
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously
Benefits:
$60-120k per year, flexible schedule, paid lunches, on-the-job training, referral program, paid vacation, and more.
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