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Athletic Facility Operations Supervisor

2 months ago

Pontiac, Michigan, United States REIMAGINE RECREATION Full time
Job Overview

The Athletic Facility Operations Supervisor plays a crucial role in ensuring the smooth operation of our sports complex. This position involves overseeing facility readiness and managing staff to deliver exceptional service to our clients.

Key Responsibilities:
  • Facility Preparation: Ensure the facility is adequately prepared for all scheduled events and activities.
  • Shift Coordination: Gather essential information at the start of each shift by reviewing setup notes and shift notes, and delegate tasks as necessary.
  • Schedule Management: Verify that the digital signage accurately reflects the day's schedule and make necessary adjustments.
  • Checklist Compliance: Follow and ensure the completion of opening and closing checklists to maintain operational standards.
  • Client Engagement: Facilitate timely transitions for clients to ensure their reservations start and end as scheduled, utilizing facility technicians for assistance when needed.
  • Equipment Oversight: Manage the checkout process for equipment, ensuring payments are processed and waivers are collected.
  • Staff Management: Supervise facility technicians, assigning roles and responsibilities at the beginning of each shift, and provide support as needed.
  • Technical Proficiency: Possess a strong understanding of sports equipment handling, including adjustments and installations.
  • Client Understanding: Maintain a basic understanding of client needs and expectations to enhance service delivery.
  • Communication Skills: Demonstrate professional communication with discretion, directing inquiries to the appropriate channels.
  • Incident Reporting: Complete incident reports for any significant injuries or occurrences within the facility.
  • Vending Management: Oversee the management and troubleshooting of vending machines located within the facility.

This role requires proficiency in navigating digital platforms and the ability to create necessary signage for events. A proactive approach to problem-solving and task prioritization is essential for success in this position.