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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States The Sherwin-Williams Company Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone, and resolve any customer concerns in a timely and professional manner.
  • Sales and Merchandising: Process sales transactions accurately, maintain precise work order files and formulas, and pull appropriate products from the sales floor or warehouse.
  • Inventory Management: Comply with inventory control procedures, maintain in-stock and presentable condition assigned areas, and suggest ways to improve sales.
  • Operational Excellence: Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
Requirements
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English.
  • Must be able to read, write, comprehend, and communicate in Spanish.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.