Customer Service Representative
5 days ago
We are a global digital business services company that delivers innovative solutions to help our clients streamline their business.
Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals to join us in this mission.
Job SummaryWe are seeking a Customer Care Representative to join our team in Warren, Michigan. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities- Connect with customers via phone, email, chat, and social media to resolve their questions and concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or process payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell required
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
We offer a competitive compensation package, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance USA is an Equal Opportunity Employer.
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