Customer Service Representative

5 days ago


Warren, Michigan, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business.

Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals to join us in this mission.

Job Summary

We are seeking a Customer Care Representative to join our team in Warren, Michigan. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Connect with customers via phone, email, chat, and social media to resolve their questions and concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or process payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell required
Requirements
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective
  • Strong listening skills
What We Offer

We offer a competitive compensation package, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance USA is an Equal Opportunity Employer.



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