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Surveillance Officer
2 months ago
BetMGM is a leading online gaming company that is revolutionizing the sports betting and gaming industry in the United States. We are a partnership between two powerhouse organizations, MGM Resorts International and Entain Group. Our company is known for its exciting portfolio of brands, including BetMGM Sportsbook, Borgata online, Party Casino, and Party Poker. We strive to deliver the best quality in gaming platforms and aim to bring our ideas into action.
Responsibilities- Monitor and review sportsbook activities, archive audio and video evidence, and monitor the system for malfunctions using various closed-circuit television (CCTV) technology.
- Proactively monitor sportsbook areas and personnel, including Cage, Soft Count, Kiosks, and Sports Bar, to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
- Observe and review video, complete required documentation regarding specific incidents, including guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
- Maintain and improve knowledge of sportsbook rules, company policies, procedures, and threats in all areas monitored by Surveillance through training and professional development.
- Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
- Collaborate with leadership to maximize guest experience.
- Perform other job-related duties as requested.
- High school diploma or equivalent GED.
- One (1) year of relevant experience.
- At least one year of gaming and/or Surveillance experience.
- Previous experience working in a similar resort setting.
The hourly pay range for this position is $14.23 to $22.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance & Licensing RequirementsAs an online gaming company, BetMGM is required to comply with state gaming regulations, which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks, which may include a review of criminal records, financial history, and personal background verification.
About Our CultureBetMGM is committed to creating a culture of empathy, where employees feel valued, heard, and comfortable bringing their authentic selves to work. We strive to build a product and a workplace that reflect the communities we serve, and we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
What We OfferAs a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups, and more. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
Equal Opportunity EmployerBetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We are unwavering in our commitment to maintaining a discrimination-free work environment and fostering a culture of inclusivity, belonging, and equal opportunity for all employees and applicants.