Customer Relationship Specialist

1 week ago


Bemidji, United States WELLS FARGO BANK Full time

We are seeking a talented Associate Personal Banker (SAFE) to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for building strong relationships with customers, providing exceptional service, and helping them achieve their financial goals.

About Us

At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive, in one place. We offer a competitive salary, robust benefits package, and programs to support your work-life balance and well-being.

We are committed to diversity, equity, and inclusion in the workplace, and we welcome applications from all qualified candidates. Our employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.

Job Description

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. You must comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.

You will participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially. This includes assisting customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.

You will also receive direction from managers and exercise judgement within defined policies and procedures. You will develop understanding of bank products and services to connect to customers' needs, interact with customers to demonstrate care and build relationships, and provide appropriate options for bank products and services to customers.

You will refer customers' financial needs to other bankers and partners as needed. This position requires SAFE registration at the time of employment, and you must meet ongoing regulatory requirements including additional screening, if necessary.

Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking and listening proficiency in Spanish/English

The estimated salary for this position is $20.30-$26.50 per hour based on national averages and location. Benefits include health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance.

We value diversity, equity, and inclusion in the workplace, and we welcome applications from all qualified candidates. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



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