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Catastrophe Response Specialist
2 months ago
We are seeking a highly skilled Catastrophe Response Specialist to join our team at 020 Travelers Indemnity Co. As a key member of our property claims team, you will be responsible for handling first-party property claims of moderate severity and complexity.
Key Responsibilities- Investigate and evaluate claims to determine coverage, damages, and liability.
- Conduct field inspections of losses, including accurate scope of damages, photographs, and written estimates.
- Use innovative technologies to streamline the claims process.
- Provide multi-line assistance in response to workforce management needs.
- Establish timely and accurate claim and expense reserves.
- Negotiate with multiple constituents to resolve claims within settlement authority.
- Write denial letters, Reservation of Rights, and other complex correspondence.
- Manage file inventory to ensure timely resolution of cases.
- Handle files in compliance with state regulations.
- Provide excellent customer service to meet the needs of insureds, agents, and other internal and external customers.
- Bachelor's Degree preferred.
- General knowledge of estimating systems, construction, and estimating preferred.
- Customer Service experience preferred.
- Two or more years of previous outside property claim handling experience preferred.
- Interpersonal and customer service skills – Advanced.
- Organizational and time management skills - Advanced.
- Ability to work independently – Intermediate.
- Judgment, analytical, and decision-making skills - Intermediate.
- Negotiation skills – Intermediate.
- Written, verbal, and interpersonal communication skills including the ability to convey and receive information effectively – Intermediate.
- Investigative skills – Intermediate.
- Ability to analyze and determine coverage – Intermediate.
- Analyze, and evaluate damages – Intermediate.
- Resolve claims within settlement authority – Intermediate.
- Valid passport preferred.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
