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Customer Service Associate

2 months ago

Waterford, Connecticut, United States Charter Oak Federal Credit Union Full time
Member Service Representative

At Charter Oak Federal Credit Union, we're committed to building strong relationships with our members. As a Member Service Representative, you'll play a key role in delivering exceptional service and support to our customers.

Key Responsibilities:
  • Provide outstanding service to members through various channels, including phone, email, and in-person interactions.
  • Assist members with account inquiries, transactions, and other banking-related services.
  • Work collaboratively with colleagues to resolve member issues and concerns.
  • Develop and maintain a deep understanding of our products and services to effectively promote them to members.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance and excellence in service delivery.
Requirements:
  • Previous experience in traditional or electronic banking services is required.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Prior sales experience and the ability to work in a team environment are highly valued.

We're an Equal Opportunity Employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional service and building strong relationships, we encourage you to apply.