Retail Team Lead
24 hours ago
We're a fashion brand on a mission to create sustainable, machine-washable shoes and bags that are both stylish and comfortable. Our goal is to transform the way we think about waste and make a positive impact on the environment.
Our Store ExperienceAt Rothy's, our retail stores offer an immersive experience where customers can interact with our products and learn about our brand story, values, and mission. Our team members are experts in fit, wear, and sizing of our shoes and provide exceptional customer service.
Job SummaryWe're looking for a Keyholder who has experience on the sales floor and can quickly learn our operational procedures. The ideal candidate will be organized, proactive, and have a strong focus on delivering excellent customer experiences.
Key Responsibilities:- Manage the store as Manager on Duty when ASM and SM are not present.
- Learn all operational procedures and assist with customer-related inquiries on the floor.
- Oversee opening and closing procedures for the store.
- Effectively communicate Rothy's brand story, values, and mission to our customers.
- Support store leadership in communicating important updates to Retail Associates.
- Assist in maintaining the entry area, display area, and floor cleanliness.
- Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store.
- Share expert brand and product knowledge to enable customers to personally experience our style, look, and quality of our shoes.
- Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager).
- A minimum of 2+ years of Retail, Hospitality, or customer-oriented experience.
- A positive attitude and relentless focus on ensuring our customers are happy.
- The ability to collaborate and work effectively in a team environment.
- An estimated salary of $42,000 - $50,000 per year, depending on location and experience.
- A comprehensive benefits package, including wellness and commuter programs, PTO, wellbeing time, and employee discounts.
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