Sales Associate

4 weeks ago


Antioch, California, United States Hibbett Retail, Inc. Full time

Job Summary

The Sales Associate is a key member of our team, responsible for providing exceptional customer service and promoting our merchandise. As a Sales Associate, you will be knowledgeable in each product area or department in our store, upholding policies, procedures, and standards listed in the visual manual. You will be passionate about giving outstanding customer service and promoting the merchandise in stores.

Key Responsibilities

Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.

Promote and sell services and merchandise provided by Hibbett I City Gear.

Consistently set goals to grow and improve selling skills and track overall sales.

Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.

Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.

Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.

Consistently achieve and/or exceed sales targets and goals.

Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.

Attend all staff meetings and tech clinics for the store.

Requirements

0-2 years of customer service experience.

Excellent interpersonal and communication skills.

Ability to work in a fast-paced environment.

Is a self-starter, has initiative to take on important tasks without being asked.

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Is a team-player, passionate about outstanding customer service and selling merchandise.


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