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Field Systems Specialist

2 months ago

Orlando, Florida, United States ASSA ABLOY Full time
About the Role

We are seeking a highly skilled Field Systems Technician to join our team at ASSA ABLOY. As a Field Systems Technician, you will be responsible for installing, configuring, and maintaining electronic key management systems at customer locations.

Key Responsibilities
  • Install and configure electronic key management system hardware at customer locations.
  • Install and configure Microsoft SQL Server to support Traka software application backend databases.
  • Install and configure Traka software applications, including web-based and desktop applications.
  • Provide hardware and software application training to end customers, certified partners, and authorized installers.
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
  • Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements, and both US and state laws.
  • Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies.
  • Work collaboratively with Project Management, communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the project delivery deadline.
  • Complete all service forms, reports, and documentation and maintain CRM and service systems in accordance with project delivery.
  • Provide remote technical services to customers utilizing a variety of tools, including Microsoft Teams, TeamViewer, and others.
  • On-site service and maintenance of existing Traka system installations, including emergency break-down repair to US customers.
  • Ensure all returned or defective parts from the field are processed and documented accordingly in the system.
  • Provide 'voice of customer' feedback on product improvements and development requests to meet specific customer needs that help drive innovation.
  • Prepare and present a short 'feedback from the field' presentation at quarterly service group meetings to help drive continuous improvement for our people, plans, and processes.
  • Assist with system installation and configuration at industry trade shows from time to time.
  • Perform other duties as assigned by the Manager from time to time.
Requirements
  • A fanatical passion for customer service and excellence.
  • Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications.
  • A curious nature and problem solver adopting a 'hands-on' approach.
  • Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications.
  • Experience with software application package installation, configuration, and setup.
  • Basic working knowledge of Ethernet IP networks and communications.
  • Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity, etc.
  • Comfortable with using tools required in the hardware installation & service process, including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors.
Desirable Skills
  • Practical experience operating as a service technician in the security industry, e.g., access control, fire alarm, or similar systems that comprise of hardware and software.
  • Practical knowledge of card reader technology and protocols (Wiegand, OSDP, etc.).
  • Practical knowledge of Microsoft SQL Server.
  • Practical knowledge of Microsoft IIS web server.
  • College degree in a technical field.