Lead Site Reliability Engineer in Phoenix

3 weeks ago

Phoenix, Arizona, United States Indotronix International Corporation Full time
Job Title: Lead Site Reliability Engineer in Phoenix

Indotronix International Corporation is seeking a highly skilled Lead Site Reliability Engineer to join our team in Phoenix, AZ. As a key member of our Hybrid Site Reliability Engineering team, you will be responsible for ensuring the smooth operation of our infrastructure and applications.

Key Responsibilities:
  • Monitor and troubleshoot infrastructure, servers, middleware, databases, and batch jobs.
  • Respond to service requests from business partners and support teams.
  • Create and maintain documentation to ensure knowledge accessibility.
  • Automate and streamline processes using scripts and scheduling tools.
  • Liaise with other application support teams and internal/external business and technical partners.
  • Provide ad hoc and on-demand reports.
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
  • Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
  • Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution, and reporting.
  • Ensure that all production changes are processed according to Change Management policies and procedures.
  • Ensure that appropriate levels of Quality Assurance have been met for all new and existing products.
  • Support Sustained Resiliency, Disaster Recovery, and High Availability events.
  • Help Level 2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
  • Play a key part in setting up reporting and be a key component in Monitor -> Report -> Improve principle.
  • Coordinate incident management coverage to ensure appropriate coverage.
  • Call facilitation, coordination, and communications during critical outage situations.
  • Call documentation, queue management, ticket analysis, and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
  • End-to-end view of issues for objectivity.
  • Influence senior technology leads across organizations to ensure timely resolution of incidents.
  • Problem Management:
    • Participate and ensure RCA activities on client-impacting incidents are executed and action items are assigned/completed.
    • Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
    • Chronic issue coordination and leadership.
    • Guidance to all staff involved and vendors in driving a coordinated approach for results.
  • Hygiene and Capacity Maintenance:
    • Responsible for data quality of PLM.
    • Work aggressively to ensure all servers are up to company standards as per uptimes, patch level, etc.
    • Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity proactively as and when required.
    • Understand application code, workflow, and business usage of application.
    • Understand DB component of application.
    • Understand the impacts of application based on seasonality of critical applications.
    • Document known errors and play an important role in Knowledge transfer to Level 1 team.
    • Reduce escalations to Level 3 based on incremental learning about applications.

Requirements:

  • 7+ years of experience in a technical field or relevant work experience.
  • Preferred bachelor's degree in a technical field or relevant work experience, certifications; CCNP | CCIE | JNCIS | JNCIE nice to have.
  • Strong technical skills, including knowledge of client-server technology, networking basics, database technology, and end-to-end understanding of 3-tier application architecture.
  • Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose.
  • Good understanding of both UNIX and Windows operating systems.
  • Good understanding of web hosting technologies like Apache/Tomcat or other equivalent web/app servers.
  • Good understanding of Big Data & cloud concepts.
  • Good understanding of database technologies like ORACLE and SQL.
  • Good understanding of monitoring tools is an added advantage.
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.
  • Strong knowledge of relevant applications and development life cycles.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Strong desire to learn new technology.

Soft Skills:

  • Excellent communication skills, both verbal and written, with the ability to lead/manage large calls.
  • Comfortable providing clear problem descriptions and guidance to business users in a time-critical environment.
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices/processes.
  • Excellent influence, negotiation, and presentation skills.
  • Experience in working with cross-line of business teams, Outside Service Providers, and Partner Organizations.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Ability to work independently as a self-starter, and within a team environment.

Logistics:

  • 2-step interview process.
  • 1st round with HM.
  • 2nd round panel ITV with engineering managers.

Indotronix Commitment:

A Safe and Inclusive Workplace - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today.

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