Front Desk Operations Coordinator

3 days ago


Bonita Springs, Florida, United States Pure Water Pools of Naples Full time

Estimated Salary: $55,000 - $70,000 per year.

About Our Company

Pure Water Pools of Naples has been serving the community for over 20 years, providing top-notch pool services and repairs. We are committed to delivering exceptional customer experiences and building long-lasting relationships.

We are seeking a dedicated and detail-oriented individual to join our team as a customer service representative. The successful candidate will be responsible for managing customer interactions, maintaining accurate records, and collaborating with other team members to achieve business goals.

The position is Monday through Friday, 8am to 5pm, totaling 40 hours per week. No nights or weekends.

Responsibilities
  • Managing customer accounts, including memberships and payment plans.
  • Coordinating with technicians to schedule and complete repair and maintenance work.
  • Maintaining accurate records and reports to track customer interactions and outcomes.
  • Providing exceptional customer service and resolving issues in a timely manner.
  • Collaborating with other team members to achieve business goals and objectives.
  • Maintaining our in-house pricing catalog and ensuring accuracy.
Requirements
  • Degree in Business Administration or related field.
  • At least 2-3 years of experience in a customer-facing role.
  • Proven track record of delivering exceptional customer experiences.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office and CRM software.


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