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Automotive Operations Supervisor

2 months ago

Westborough, Massachusetts, United States CarMax Full time

Career Opportunity:

Become a vital part of the CarMax team, a premier automotive retailer, as a Service Operations Leader. In this pivotal role, you will manage the Service Operations Division, working alongside diverse teams to guarantee an exceptional experience for both associates and customers.

Key Responsibilities:

  • Oversee team dynamics and processes related to vehicle servicing and production
  • Utilize data analysis to uncover business growth opportunities
  • Maintain financial oversight through profit and loss management
  • Drive process enhancements to elevate customer satisfaction
  • Lead the recruitment, training, and advancement of team members
  • Establish strategic direction and guidance for the team
  • Execute company and store initiatives effectively
  • Address and resolve issues faced by customers and associates
  • Facilitate team meetings and conference calls
  • Prioritize the development of associates

Qualifications:

  • Experience in a managerial role, ideally within the retail sector
  • A Bachelor's Degree is preferred
  • Proficient computer skills are necessary

Working Conditions:

  • Work environment includes both indoor and outdoor settings
  • Flexible schedule including nights, weekends, and holidays
  • Occasional travel may be part of the role
  • Ability to work across multiple locations
  • Uniform is required during working hours

Note:

This description outlines the responsibilities associated with the position of Service Operations Leader at CarMax. Duties may evolve at the discretion of the company. CarMax is committed to equal opportunity employment and upholds the at-will employment relationship.

Applicants may request reasonable accommodations during the application process.