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Customer Service Representative
1 month ago
Binswanger Glass is a leading provider of glass and glazier solutions for residential and commercial properties. With 150 years of experience, we offer expert installation, project management, and teamwork to meet our clients' needs.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, securing business, and maintaining accurate customer information.
Key Responsibilities- Provide positive customer service and support to customers and operations teams.
- Utilize active selling techniques to address customer inquiries and secure orders.
- Effectively quote customer pricing and ensure accurate quotes within company guidelines.
- Ensure credit policies are followed and COD sales are collected at time of sale.
- Generate sales data and reports as required.
- Respond to customer and supplier requests for information and resolve issues while maintaining positive relationships.
- Be familiar with all products sold and recommend additional items for sale.
- Understand and use product codes in accordance with established policies.
- Ensure pricing is accurate on all sales based on product specifications.
- Correct invoice and work preparation for different types of sales.
- Follow established policies and procedures for daily administrative duties.
- Assist with purchasing and inventory.
- Responsible for filing all necessary paperwork.
- Balance cash drawer and make deposits daily.
- Perform accounts receivable duties including collection of past due accounts.
- Match statements to invoices.
- Update National Accounts work.
- Forward necessary paperwork to division/corporate office on a timely basis.
- Keep all assigned equipment in good repair and working order.
- Strong customer service orientation.
- Strong interpersonal, verbal, and written communication skills.
- Ability to accurately input and perform review of sales data.
- Strong computer skills and knowledge of fundamental software use and related applications.
- Demonstrated ability to work under pressure and multi-task.
Binswanger Glass offers a comprehensive benefits package for all full-time employees, including industry-leading compensation, medical, dental, and vision insurance plans, 401K with employer match, and more.
