Customer Service Representative

3 weeks ago


Frankfort, Kentucky, United States King Heating Cooling and Plumbing Full time
About the Role

We are seeking a dynamic Client Experience Specialist to join our team at King Heating, Cooling & Plumbing. This is a full-time position with some Saturday shifts required.

The ideal candidate will have excellent communication skills, be able to handle a high volume of inbound and outbound calls, and possess a strong customer-focused attitude.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Respond to customer inquiries, schedule service appointments, and provide information about our products and services.
  • Follow up with customers to confirm appointments and ensure customer satisfaction.
  • Proactively reach out to customers for service reminders, promotions, and seasonal tune-ups.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Work closely with the service and sales teams to coordinate schedules and ensure smooth service delivery.

What We Offer:

  • A competitive base salary of $45,000 per year with unlimited commission potential.
  • A full benefits package, including health, dental, and vision insurance.
  • Paid training and opportunities for professional growth.
  • A positive and supportive work environment.


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