Food and Beverage Operations Manager

4 days ago

Bryan, Texas, United States The Stella Hotel, a Noble House Resort Full time

We are seeking a highly skilled Food and Beverage Manager to join our team at The Stella Hotel, a Noble House Resort. As a key member of our hospitality team, you will be responsible for ensuring exceptional service and quality standards in our food and beverage outlets.

Key Responsibilities:

  • Develop and implement quality standards for food and beverage outlets, including supervision and direction of service staff.
  • Ensure excellent service for all guests, develop and maintain rapport and the cohesiveness of a well-tuned team.
  • Organize and conduct pre-shift and departmental meetings, communicating pertinent information to the staff.
  • Schedule and direct staff in their work assignments, interact positively with customers promoting hotel facilities and services.
  • Resolve problems to the satisfaction of involved parties, answer telephones in a clear voice, coordinate and document reservations.
  • Maintain communication with all departments to ensure customer service needs are met, verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
  • Give guidance toward improvement and make necessary adjustments for consistency, maintain profitability of outlet so support overall hotel operation.
  • Control payroll and equipment costs, minimize loss and misuse, ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves.
  • Evaluate cost effectiveness of all aspects of operation, develop and implement cost-saving and profit-enhancing measures.
  • Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

Requirements:

  • Be an enthusiastic, helpful and positive member of the team, be professional, responsible and mature in conduct and behavior.
  • Be understanding of, encouraging to and friendly with all co-workers, be self-motivated and use time wisely.
  • Maintain open lines of communication with each department, communicate pertinent information, respond positively to new ideas.
  • Openly accept critical/developmental feedback, report to work on time, be available to work a flexible schedule to include weekends and holidays.
  • Maintain effective communication through the use of meetings, memorandums, be available to help other departments in emergency situations.
  • Perform other assignments as directed by supervisor, adhere to all work rules, procedures and policies established by the company.

We take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team.

Salary: $42,500.00

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