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Facility Operations Supervisor

2 months ago

Riverside, California, United States Marsden Full time

Company Overview

Marsden Services, founded in 1952, provides a wide range of facility management solutions across the nation. Our commitment to delivering exceptional services includes janitorial, security, HVAC, calibration, emergency response, and overall facility management. We prioritize the growth and success of our employees, fostering an environment where they can thrive. A career with Marsden means joining a team that invests in your professional development.

Job Summary

The Facility Operations Supervisor is responsible for leading and managing a team in the Riverside, CA area, ensuring a safe and respectful workplace for all employees. This role emphasizes delivering outstanding customer service through effective team leadership.

Key focus areas include:

Leadership – Cultivating a strong team and retaining talent to support account growth.

Employee Engagement – Actively interacting with staff to enhance their work experience.

Customer Engagement – Building strong relationships with clients to foster loyalty.

Growth – Identifying and implementing improvements to enhance service delivery.

Safety – Leading initiatives to maintain a safe working environment.

Key Responsibilities

  • Oversee field leaders and staff at client sites to meet service expectations and performance metrics.
  • Ensure accountability for key performance indicators and adherence to company policies.
  • Develop and execute plans to drive quick improvements in service outcomes.
  • Lead the creation and implementation of effective growth strategies.
  • Collaborate with internal teams to identify business opportunities.
  • Maintain high standards for service quality and safety while optimizing resource use.
  • Protect company assets and recommend necessary equipment purchases.
  • Monitor and report on operational costs, addressing any discrepancies.
  • Provide guidance on labor-related issues, ensuring fair and equitable practices.
  • Manage financial performance and control expenses.
  • Recruit, train, and develop staff while addressing performance issues as needed.
  • Stay informed on industry trends and technology to drive innovation.

Skills and Qualifications

  • Proven ability to drive results and improve performance metrics.
  • Strong coaching skills and a commitment to team development.
  • Effective communicator with the ability to set clear expectations.
  • Ability to build authentic relationships with employees and clients.
  • Experience managing complex projects and proposals.
  • Demonstrated business acumen and problem-solving skills.
  • Track record of executing strategic initiatives successfully.
  • Integrity and commitment to organizational values.
  • Excellent communication and interpersonal skills.
  • Adaptability to a fast-paced work environment.
  • Willingness to work flexible hours as needed.

Education and Experience

  • 5+ years of experience in a leadership role within a service-oriented organization.
  • Experience managing a decentralized workforce.
  • 5+ years of account management experience.
  • Strong financial management skills.
  • Knowledge of labor laws.
  • Bachelor's degree or equivalent experience preferred.

Business Conduct

  • Adhere to the company's values and Code of Conduct.
  • Promote a culture of safety and lead by example.
  • Treat colleagues with respect and handle conflicts professionally.
  • Encourage understanding of company practices and advocate for improvements.

Travel

  • Regular travel within the assigned area, utilizing personal or company vehicles.

Physical Demands

This role requires frequent standing, walking, and the ability to lift and move items weighing up to 50 pounds. Specific vision abilities required include close and distance vision, as well as depth perception.

AAP/EEO Statement

Marsden is an equal opportunity employer, providing fair employment opportunities without regard to race, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law.

Other Duties

This job description is not exhaustive and may be subject to change as needed.