EDI Operations Analyst

4 weeks ago

San Antonio, Texas, United States SWBC Full time
Job Description

SWBC is seeking a talented individual to act as a business SME liaising with all EDI-direct carriers and data aggregators to ensure proper receipt, consumption, and return of x12 files are maintained accurately and timely.

The ideal candidate will perform audit checks on existing file parameters, balancing of 820 returns and ACH disbursements, and work with various business, technical, and product teams in efforts for maximizing overall EDI receipts.

Additionally, the candidate will perform audits of the accuracy and timeliness of CPI and Mortgage insurance processing and escrow insurance disbursement made in accordance with the Service Center SLAs; and prepare and maintain accurate audit reports to support audit findings.

Why You'll Love This Role

As an EDI operations analyst at SWBC, you will have the opportunity to work at the forefront of digital transformation, leveraging innovative technologies to streamline business processes and improve efficiency.

You will also have the chance to continuously learn and grow, as EDI standards and technologies are constantly evolving, ensuring you stay professionally challenged.

Our collaborative work culture fosters teamwork and knowledge-sharing, enhancing your skill set and networking opportunities.

Furthermore, you will play a crucial role in achieving our company's long-term goals and success, fostering a sense of purpose in your work.

Essential Duties
  1. Assist in coordinating, supporting, and verifying new EDI solutions via UAT validation.
  2. Provide analysis, support, and recommendations to external trading partners and internal company resources for opportunities for further EDI penetration.
  3. Oversee the cadence for 266/lienholder provisions to partners to reduce overall mail volumes and works.
  4. Assist senior analysts for automation opportunities for both 266 and 824 production and consumption.
  5. Maintain engagement with EDW/reporting teams for pertinent reporting modifications and/or expansion for EDI progress.
  6. Establish and maintain proper meeting cadence with existing trading partners and aggregators quarterly with deliberate agendas, notes, timely follow-ups for pressing items, latest technology queues, and dissemination of aforementioned to management.
  7. Support and monitor EDI projects to improve EDI efficiency and effectiveness; coordinate schedules, create Business Request Documents (BRD), and business change requests; and coordinate stakeholders contribute to the development project.
  8. Perform quality checks and analysis of audits with existing carrier and clients and report findings and/or recommendations to management to ensure accurate exchange of insurance information.
  9. Coordinate with EDI trading partners to resolve all level 2 issues and seek assistance and feedback from IT on non-standards transfers; resolve all EDI issues according to specification; and maintain all transaction sets appropriately.
  10. Troubleshoot and provide assistance to in processes to resolve all transaction file issues transaction file issues and escalate more complex issues from higher level Analysts.
  11. Work with implementation and IT teams for new client setups as well as decommissions.
  12. Support and monitor testing process for all EDI development; provide guidance and direction to SQA, UAT, and other testing participants; and coordinate with appropriate teams to prepare test plans.
Requirements

The ideal candidate will possess the following qualifications:

  • Associate's Degree in Management Information Systems, Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
  • At least two (2) years in electronic data transfer, writing requirements and analyzing solutions, or other related experience in a mortgage or insurance environment.
  • Strong working knowledge of EDI, XML, CXML, EDI standards of ASC X12, or other data interface formats deployed in an EDI solution.
  • Strong understanding of data files and data exchanges between computer systems.
  • Knowledge of Property & Casualty insurance policies and processes.
  • Able to communicate basic EDI terminology effectively with internal and external customers.
  • Strong knowledge and exposure to a number of technical products like WTX, Axway Cyclone, WMQ, and other tools used in EDI solutions.
  • Strong understanding of EDI Transaction Sets as well as X.12 and other EDI standards.
  • Strong analytical, organizational, and detailed oriented skills.
  • Strong communication (both verbal and written) and interpersonal skills.
  • Working knowledge of Microsoft Office to include MS Word and Excel.

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