Financial Operations Associate
3 weeks ago
We are seeking a highly skilled and experienced Financial Operations Associate to join our team in Temple, Texas.
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
As a Financial Operations Associate, you will play a critical role in maintaining positive customer relationships while effectively managing and collecting outstanding debts.
You will be responsible for:
- Contacting customers regarding overdue payments through various communication channels such as phone calls, emails, and letters.
- Negotiating repayment plans and providing guidance on financial options to help customers meet their obligations.
- Documenting all interactions and maintaining accurate records of payment arrangements and conversations.
- Identifying and addressing discrepancies in accounts, resolving billing inquiries, and providing excellent customer service.
- Collaborating with internal teams to resolve any customer disputes or discrepancies in a timely manner.
- Monitoring and managing the aging report, proactively taking actions to minimize delinquency rates.
- FOLLOWING COMPANY POLICIES AND LEGAL REGULATIONS PERTAINING TO DEBT COLLECTION PRACTICES.
Qualifications:
- A high school diploma or equivalent; additional education or relevant certifications are a plus.
- One year of recent collections experience is required.
- Proficiency in Microsoft Office and Excel is required.
- A stable work history is required.
- Excellent communication skills, both verbal and written.
- Strong negotiation and problem-solving abilities.
- Proficiency in using computer systems and software for documentation and communication.
- Ability to handle sensitive customer situations with empathy and professionalism.
- Detail-oriented and able to manage multiple tasks simultaneously.
- Knowledge of relevant regulations and compliance related to debt collection.
Benefits:
- Weekly pay: Enjoy the convenience of receiving your paycheck on a weekly basis, ensuring a consistent and reliable income.
- Health insurance: We offer comprehensive health insurance coverage to support your well-being and provide peace of mind.
- Professional development: Access to ongoing training and development opportunities to enhance your skills and advance your career.
- Paid time off: Benefit from a generous paid time off program to maintain a healthy work-life balance.
- 401(k) retirement plan: Secure your financial future with our 401(k)-retirement plan and company matching contributions.
- Employee assistance program: Receive confidential support and resources for various personal and professional challenges.
- Team environment: Join a collaborative and supportive team that values diversity and teamwork.
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