Wellness Coach
2 months ago
Job Summary:
The Fitness Professional will be responsible for providing exceptional customer service to members by offering training, assistance, and education on the safe and correct use of cardiovascular and weight training equipment. This role will also involve managing and maintaining the fitness floor, performing Welcome Workout fitness orientations, selling personal training packages, conducting one-on-one and small group personal training sessions, and answering fitness-related questions.
Key Responsibilities:
- Conduct one-on-one and small group personal training sessions to help members achieve their fitness goals.
- Perform Welcome Workout fitness orientations to new members to ensure they feel comfortable and confident using the equipment.
- Provide exceptional customer service by interacting with members, educating them on how to use the equipment, and answering questions in a timely and professional manner.
- Ensure the fitness areas remain clean and organized, and actively supervise the fitness floor to engage with members and promote a positive experience.
- Restock equipment cleaning supplies and ensure all equipment is in working order by properly identifying and reporting maintenance issues.
- May be required to conduct or substitute instruct Group Exercise classes to provide variety and interest for members.
Requirements:
- A minimum of 2 years of experience as a Certified Personal Trainer is preferred.
- Must possess a nationally accredited training certification (ACSM, NSCA, NASM, ACE, etc.).
- Must have current CPR/AED/FA certification.
- Must be willing to maintain up-to-date knowledge of fitness protocols and best practices.
- Ability to work flexible shifts, including nights and weekends, and lift a minimum of 50 lbs.
- Strong customer service orientation with experience in a customer service role from previous jobs or volunteer opportunities.
- Proficient in the Microsoft Office Suite, including Excel, Word, and Outlook.
- Comfortable with learning new software technology, including MindBody software.
- A degree in health, wellness, and/or fitness-related field is preferred.
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