Valet Supervisor at 12 Oaks Parking
4 weeks ago
Job Summary:
12 Oaks Parking is seeking an experienced and customer-focused Valet Supervisor to join our team at The Cherokee Hotel at Harrah's in Cherokee, NC. As a Valet Supervisor, you will play a crucial role in ensuring the smooth operation of our valet parking services, providing exceptional guest experiences, and leading a team of valet attendants.
Key Responsibilities:
- Team Leadership: Guide and motivate the valet team to deliver top-notch service, ensuring a positive and impactful presence at all times.
- Guest Services: Provide oversight and guidance to ensure prompt and courteous service to every guest, exceeding their expectations.
- Operations Management: Collaborate with the valet team to ensure efficient parking operations, maintaining a high level of service quality and guest satisfaction.
- Training and Development: Train and develop staff as needed to ensure top-level service and hospitality, promoting a culture of excellence within the team.
- Service Recovery: Ensure that appropriate service recovery measures are followed to resolve guest complaints and maintain a high level of satisfaction.
- Administrative Tasks: Perform ancillary duties as directed, maintaining a professional appearance of yourself, your team, and the work area.
Requirements:
- Education: High school diploma or equivalent required.
- Leadership Experience: Six months of leadership experience preferred.
- Communication Skills: Excellent oral and written communication skills.
- Problem-Solving: Ability to handle multiple priorities in a fast-paced environment.
- Valid Driver's License: Valid driver's license required.
- Background Check: Candidate must submit to and pass a pre-employment background check.
Equal Opportunity Employer: 12 Oaks Parking is an equal opportunity employer and does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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