Customer Service Representative

2 days ago


East Stroudsburg, Pennsylvania, United States David Giarratano - State Farm Agent Full time
Job OverviewAs a key member of our team, you will play a vital role in supporting our insurance agents in gaining and keeping customers. Your attention to detail, dedication to client relations, and sales-mindedness will equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment will pave an entryway for growing your career and expanding your income.

We are seeking an organized and efficient specialist to fulfill administrative duties and provide exceptional customer service. Your ability to establish customer relationships, provide prompt and accurate service, and use a customer-focused review process to educate customers about insurance options will be essential in promoting the development of our business.

Responsibilities include:
  • Establishing customer relationships and following up with customers as needed
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options
  • Using exemplary communication to efficiently meet the needs of customers while promoting the development of our business
Qualifications include:
  • Dedication to customer service
  • Sales experience preferred, including outside sales, inside sales, retail sales, or telemarketing
  • Able to obtain Property and Casualty License
  • Able to obtain Life/Health License
  • Able to achieve mutually agreed upon marketing goals
  • Interest in marketing products and services based on customer needs
Benefits include:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within the office


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