Experienced Member Services Specialist
2 weeks ago
Senior Member Service Representative
Rockland Federal Credit Union is seeking a personable, service-oriented professional to enhance our member services. If you have a passion for assisting individuals and possess banking experience, this role may be an excellent fit for you.
About Rockland Federal Credit Union
At Rockland Federal Credit Union, our focus is on exceptional member service. We understand that our achievements are driven by our dedicated staff and their commitment to our members. With multiple branch locations and numerous back-office departments, the potential for career advancement is boundless.
A Day in the Life of a Senior Member Service Representative
In our branch, you will engage directly with our members while serving as a role model for your peers.
Your responsibilities will include a variety of member service tasks, along with mentoring Member Service Associates in enhancing their sales and service abilities through exemplary conduct, positive feedback, and constructive guidance.
You will facilitate the establishment of new IRA accounts, conduct interviews and provide advice to loan applicants, and assist in opening various types of accounts.
The Senior Member Service Representative role requires a high school diploma or equivalent, with a minimum of two years of relevant experience in a banking or credit union environment.
Work Schedule and Benefits
As a Senior Member Service Representative, you will work a full-time schedule of 40 hours per week, which includes extended hours on certain weekdays and a half-day every other Saturday.
Sample Work Schedule:
Week 1 Week 2
Monday 8:30am - 5:00pm 7:30am - 4:00pm
Tuesday 8:00am - 4:30pm OFF
Wednesday 7:30am - 4:00pm 8:00am - 5:00pm
Thursday 10:00am - 6:30pm 8:00am - 5:00pm
Friday 8:00am - 4:30pm 9:00am - 6:30pm
Saturday OFF 7:30am-1:30pm
Rockland Federal Credit Union provides a comprehensive benefits package that begins on your first day of employment, including medical benefits through Blue Cross Blue Shield, dental coverage, a 401k plan with company matching, profit-sharing opportunities, flexible health and dependent care plans, as well as life, AD&D, and LTD insurance options.
Are You Ready to Take the Next Step?
If this opportunity aligns with your career aspirations, we encourage you to apply. You will need to submit your resume and respond to a few straightforward questions.
The interview process includes an initial phone interview with Human Resources, followed by an in-person interview with the hiring manager for candidates who meet the qualifications.
If we determine that we are a good match, you will proceed to the final steps, which include reference checks, credit verification, and a background check.
We look forward to your application.Rockland Federal Credit Union is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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