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Service Manager, Sterling

4 weeks ago

Sterling, Virginia, United States OTT HydroMet Full time
About the Role: As the Service Manager in Sterling VA, you will lead a dedicated team responsible for bench repair, technical support, and field service. You'll oversee safety, quality, delivery, inventory, and productivity metrics, ensuring our customers receive top-tier service. In this role, you will have the opportunity to:
  • Lead & Inspire: Supervise and mentor a team of approximately seven (7) bench repair and technical customer support associates.
  • Drive Success: Guide your team to meet annual service targets, ensuring alignment with company goals.
  • Foster Growth: Support your team in setting and achieving personal and professional goals.
  • Collaborate & Innovate: Work closely with our Loveland Service Manager to implement and improve service frameworks across North America.
  • Solve Complex Challenges: Tackle high-end water quantity and datalogging instrument issues with sophisticated analytical skills.
  • Support Our Customers: Manage technical support queues, diagnose issues, and ensure customer satisfaction.
  • Champion Safety: Ensure a safe working environment, adhering to safety protocols around electrical and mechanical hazards.
  • Impact Revenue: Make informed billing decisions and contribute to the financial success of the service team.
Education, Background and Skill Requirements
  • Education & Experience:
    • Bachelor's degree in Electronics, Engineering, Environmental Science, Business, or a related field.
    • OR at least five years of experience in a similar role, demonstrating leadership, technical customer support, and equipment repair skills.
  • Results-Driven: Proven track record of achieving targets and driving continuous improvement.
  • Problem-Solving Skills: Ability to boost team capabilities and deliver effective solutions.
  • Business Acumen: Strong judgement in balancing business needs while maintaining excellent customer service.
  • Innovative Mindset: Experience working in a fast-paced, matrixed environment.
US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $75,000 - $112,000 USD per year. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. OTT HydroMet