Senior Supply Chain Manager

1 day ago

Rancho Cucamonga, California, United States BlueScope Coated Products Full time
Job Description

This role is responsible for leading the direction, strategy, and execution of Supply Chain and Technical Services activities for BlueScope Coated Products (BCP) in line with the corporate strategy. The position oversees the S&OP processes, sourcing for direct materials and services, and develops required organization, systems, processes, and procedures. The Senior Supply Chain Manager collaborates with customers, sales, senior manager quality, and BCP plant leaders to identify root causes of field complaints and warranty claims, ensuring timely, cost-conscious, and effective resolution.

Key Responsibilities
  • Strategic and operational management of Supply Chain and Technical Services, focused on sourcing, supplier contracts, customer warranty claims, cost reduction, and risk mitigation.
  • Manage the timely resolution of warranty claims and support continuous improvements in manufacturing processes and systems to prevent further failures.
  • Drive the S&OP process throughout BCP.
  • Support the review and approval process of submitted bids/quotes for remediation on warranty claims.
  • Lead initiatives to drive least cost sourcing opportunities and oversee the management of key working capital operating metrics for Inventory (metal & paint).
  • Implement Vendor Score Cards for key commodities (metal & paint) with suppliers, including on-time performance, purchase price variance, quality, and sustainability.
  • Manage, develop, and mentor direct reports in the Supply Chain and Technical Services team.
Objectives
  • Lead and manage material procurement (metal & paint) efforts to attain or exceed fiscal year budget objectives.
  • Assess and maintain the right level of raw material inventory for BCP to help manage working capital while not impacting customer service levels.
  • Drive Technical Service efforts in the refinement of process/product standards, alignment of quality & technical support systems, field claims & warranty administration.
  • Responsible for direct customer-facing activities, including scheduled proactive technical visits in support of sales goals, supporting customer quality claim resolution, troubleshooting product quality and runability concerns for customers, and providing technical liaison between customers and plants.
  • Work closely with the BCP Procurement Manager to develop KPIs and dashboards for Supply Chain's key commodities (metal & paint).
  • Facilitate the warranty claims process from beginning to end, tracking and reporting progress to senior leadership.
  • Ensure Suppliers are approved and are delivering product on time, right quality, and competitive price.
  • Support responsible sourcing for the BCP business, working in conjunction with BCP Procurement Manager & Commodity Buyers to ensure key suppliers participate in assessments for tracking sustainability.
Qualifications

Required Qualifications & Experience:

  • Bachelor's Degree from an accredited college or university in Engineering, Metallurgy, Supply Chain, or related technical field (15 or more years experience in sourcing, procurement, and/or supply chain, QA in lieu of degree).
  • 10 or more years experience of managing and developing a team.
  • Experience operating and communicating at the senior and executive levels internally and externally and managing interdepartmental processes.
  • Deep knowledge and understanding of S&OP best practices and inventory management.
  • Practical experience and strong understanding of production operations, supply chain management, and customer service/claims management.
  • Proven track record of investigating customer complaints and implementing solutions to enhance customer satisfaction.
  • Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with internal and external stakeholders.
  • Strong analytical and problem-solving abilities, using a data-driven approach to decision making.
  • Ability to manage multiple priorities and projects in a fast-paced environment.
  • Strong understanding of quality control methodologies and customer care principles.
  • Knowledge and ability to apply continuous improvement techniques and methods.
  • Ability to perform quality system and manufacturing process audits.
  • Direct experience and a strong understanding of quality control theory, quality standards, practices, and systems.
  • Excellent computer skills, including Microsoft Outlook, Access, Word, and Excel.

Desired Qualifications:

  • Steel Industry manufacturing and/or operational experience.
  • Customer-focused.
  • Knowledge of manufacturing best practices.
  • Familiarity with implementing CPAR's.
  • ISO knowledge and understanding.
  • Strong sense of urgency.
  • Proactive communicator.
Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement.

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.

Pay range: $167,000 to $180,000 annually

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