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Medical Billing Account Specialist
2 months ago
Position: Patient Account Specialist Senior - Onsite - Temp to Perm
Summary: The Patient Account Specialist plays a crucial role in managing medical collection services. This position requires a strong foundation in medical collections to effectively resolve accounts assigned for collection.
Key Responsibilities:
- Conduct collection activities focused on follow-up and account resolution.
- Communicate with patients, clients, reimbursement vendors, and external entities while adhering to all relevant guidelines.
- Ensure patient and client satisfaction through respectful and effective communication.
- Maintain comprehensive knowledge of collection processes for both active accounts receivable and bad debt inventory.
Essential Duties:
- Deliver efficient collection services, ensuring successful recovery of accounts in line with client and state regulations.
- Document and update patient account information accurately in the collection software system.
- Handle inbound inquiries from patients and carriers professionally, providing assistance and resolving issues.
- Utilize collection tools to meet or exceed established performance goals.
- Perform thorough research and analysis of account issues to ensure timely resolution.
- Promote positive patient relations by demonstrating respect and understanding in all communications.
- Engage in special projects as assigned.
Insurance Collections: Maintain an active understanding of the insurance collection process to support effective account management.
