Insurance Customer Service Representative

6 days ago


Salt Lake, Utah, United States The Jacobson Group Full time

At The Jacobson Group, we are seeking an experienced Insurance Customer Service Professional to join our team. This 100% remote role requires the individual to sit in one of the following states- Idaho, Oregon, Utah, or Washington.

Job Overview

This is a 120-day contract role that has the potential to turn into a permanent/direct hire position.

The successful candidate will have a high school diploma or equivalent and 1 year customer service call center experience OR 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.

Key Responsibilities
  • Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility.
  • Communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Manage high volume of calls on a daily basis, prioritize follow-through and document member and provider inquiries and actions on tracking system and/or by completing logs.
Requirements
  • Demonstrated thorough knowledge of State and Federal regulations.
  • Keyboarding skills of 30 wpm with 95% accuracy.
  • Proficient PC skills and prior experience in a PC environment.
  • Demonstrated knowledge of medical terminology and coding preferred.
  • Ability to apply mathematical concepts and calculations.
  • Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
  • Ability to exercise discretion on sensitive and confidential matters.
  • Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.
Estimated Salary Range:

$45,000 - $60,000 per annum, depending on location and experience.

About The Company

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.



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