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Hotel Rooms Coordinator

2 months ago

Kennedy Space Center, United States Loews Hotels Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Hotel Rooms Coordinator to join our team at Loews Hotels. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient room management.

Key Responsibilities:

  • Room Management: Coordinate with Housekeeping and Room Service to satisfy all guest requests and ensure timely room preparation.
  • Guest Communication: Review Specials Report for all arriving guests and coordinate special services to be provided.
  • Front Desk Support: Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints.
  • Reporting and Administration: Print occupancy, arrivals, departures, and back-up reports on a timely basis.
  • Quality Control: Monitor check-outs, pre-registered guests, and room moves to ensure accuracy and efficiency.

Requirements:

  • Communication Skills: Excellent English language communications required.
  • Customer Service: Excellent customer service skills and ability to work in a fast-paced environment.
  • Technical Skills: Advanced computer skills and experience with Opera preferred.
  • Availability: Requires full availability including days, nights, weekends, and holidays.

What We Offer:

  • Competitive Benefits: Excellent benefits and perks, including one free meal per shift and free theme park access.
  • Dynamic Culture: A dynamic culture that makes every day interesting, challenging, fulfilling, and fun.
  • Diversity and Inclusion: Embracing diversity at our core and offering opportunities for all team members to reach their potential.
  • Training and Development: Investing in training and development opportunities for all team members.
  • Social Responsibility: Promoting social responsibility by being a good neighbor in the community.