Senior Retail Operations Manager

1 month ago

Gaithersburg, Maryland, United States Giant Food Full time
About Giant Food

Giant Food is a leading grocery company with a rich history of innovation, quality, and value. With over 80 years of experience, we have built a reputation for excellence in the market and among our customers.

Job Summary

We are seeking an experienced Senior Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our stores, including managing customer service, training and development of store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.

Responsibilities
  • Plan, implement, and follow up on weekly sales programs
  • Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
  • Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
  • Oversee and lead operational team, including department managers and associates
  • Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates
  • Conduct store tours to evaluate store conditions vs standards and respond accordingly
  • Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
  • Develop a positive customer shopping experience and ensure customer satisfaction
  • Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
  • Respond to customer inquiries on merchandise and make appropriate recommendations
  • Ensure accuracy of store signage
Preferred Qualifications
  • Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
  • Experience managing people, departments and/or whole stores
  • Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management
  • Knowledge of employment law, interview techniques, and general retail hiring practices
  • A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
  • Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike
  • Experience managing an effective community relations program
What We Offer

We offer a competitive salary of $65,000 - $95,000 per year, depending on experience. Our benefits package includes health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

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