Front Office Manager

2 weeks ago


Gordonsville, Virginia, United States Bluegreen Vacations Full time

We are seeking a seasoned hospitality professional to join our team as an Assistant Front Office Manager at Shenandoah Crossing Resort in Gordonsville, VA.

Job Summary

The successful candidate will assist in managing the daily operations of the front desk, reservations, and maintain proper working relationships between the front desk and all other departments.

  • Maintain high standards and continuous training programs for the Hospitality Desk Staff and analyze needs to make recommendations for operational effectiveness and innovation.
  • Manage scheduling for Guest Services Associates based on resort occupancy.
  • Perform daily checks of all SOPs to ensure guest service is prepared for audits.
  • Manage resort inventory.
Responsibilities

This role requires:

  • A minimum of 2 years' experience in front desk operations and at least 1 year in a leadership role.
  • Proven ability to manage continuous owner and guest relations in-person and by phone.
  • Ability to supervise a staff of up to 10 associates.
  • Flexibility to work various shifts, including weekends, evenings, and holidays.
Benefits

As a valued member of our team, you can expect:

  • Up to 21 paid days off per year.
  • 401K match up to 5%.
  • 9 paid holidays.
  • 2 paid days to volunteer.
  • Medical, dental, vision insurance.
  • 6 weeks - paid parental leave.
  • Internal growth and career pathing opportunities.
  • Tuition reimbursement.
  • A safe and fun work environment.
  • Employee discounts, including childcare, hotels, and more.
About Us

Shenandoah Crossing Resort is a premier vacation destination in Gordonsville, VA. We offer a dynamic work environment with opportunities for growth and development.



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