Automotive Service Consultant

1 week ago


Smyrna, Georgia, United States Ed Voyles Automotive Group Full time
Job Overview

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will play a critical role in ensuring a seamless experience for our customers and our service technicians.

Key Responsibilities
  • Assess customer vehicle service needs and provide accurate information on service options and costs
  • Schedule service appointments and manage the service queue to ensure timely completion of service orders
  • Communicate effectively with service technicians and customers to ensure quality and satisfaction
  • Upsell additional services when appropriate to enhance customer experience
  • Address customer inquiries and concerns with professionalism and empathy
Requirements
  • Previous experience as a Service Advisor in the automotive industry
  • Strong customer service and communication skills
  • Knowledge of automotive systems and repairs
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient computer skills for managing service orders and customer information
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending and Health Savings Accounts
  • Supplemental Life Insurance
  • Short-term & Long-term Disability
  • Accident and Critical Illness Coverage
  • 401K with Company Match
  • Paid Vacation
  • Paid Personal Time
  • Paid Holidays
  • Employee discounts on vehicles, parts, and service
About Us

Ed Voyles Automotive Group has earned a reputation as a local and industry leader through our commitment to customer service and community involvement. We are a family-owned, privately held dealership group with over 65 years of experience in the automotive industry.

We strive to create a positive work environment where our employees can grow and succeed. We are committed to recruiting long-term employees and developing talent from within. Our goal is to be innovative leaders in work environment, management, and people development that extends beyond the automotive industry.



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