Paratransit Operations Supervisor
3 weeks ago
- Ensure the reliability and efficiency of our paratransit services by overseeing daily dispatch operations and monitoring road conditions.
- Coaching and mentoring employees to enhance their performance and job satisfaction, with a focus on developing strong working relationships.
- Develop and implement effective safety protocols to minimize risks and ensure compliance with regulations, maintaining a safe working environment for all staff and passengers.
- Plan, assign, and direct work to achieve operational goals, addressing complaints and resolving problems in a timely and professional manner.
- Collaborate with dispatch and maintenance staff to identify vehicle needs in the field, streamlining vehicle maintenance and repair processes.
- Conduct regular inspections of assigned transit buses to identify mechanical issues and ensure compliance with safety standards.
- Develop and maintain effective relationships with external and internal customers, providing excellent customer service and resolving transit-related concerns in a professional and courteous manner.
- Complete pre-trip and post-trip inspections, ensuring all necessary equipment and devices are functioning correctly and safely.
- Assist operators with customer service concerns while in the field, providing coaching and mentoring to improve customer satisfaction.
Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people. They will be a strong leader, able to motivate and develop their team to achieve operational goals. In addition to a high school diploma or equivalent, the successful candidate will have a valid state operator's license and any other required licenses or permits. They will also have excellent driving skills and a clean driving record.
Requirements:
- High school diploma or equivalent
- Valid state operator's license and any other required licenses or permits
- Excellent driving skills and a clean driving record
- Excellent communication and interpersonal skills
- Ability to work effectively with diverse groups of people
- Strong leadership skills, with the ability to motivate and develop a team
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