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Customer Experience Coordinator

2 weeks ago


New Ulm, Minnesota, United States Heartland Tire Inc Full time

Job Overview

As a leading provider of tire and auto repair services, Heartland Tire Inc is committed to delivering exceptional customer experiences. We are seeking an experienced Automotive Service Writer to join our team and help us achieve this goal.

Key Responsibilities:

  • Act as the liaison between customers and the service department to ensure efficient service delivery and customer satisfaction.
  • Collaborate with the service technician team to ensure best-in-class service delivery and effective workflow management.
  • Lead and mentor junior technicians to assist in their growth and development.
  • Road test vehicles to ensure quality and safety standards.
  • Maintain a clean and safe work environment to promote employee well-being and customer trust.

Requirements:

  • Minimum 2 years of experience as an Automotive Service Technician.
  • Valid Driver's License required.
  • ASE Certifications and/or technical school degree preferred but not required.
  • Strong communication and leadership skills essential for success in this role.