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Front Desk Coordinator

2 months ago

Millburn, New Jersey, United States HerMD Full time
About HerMD

HerMD is a revolutionary women's healthcare provider that offers a safe and trusted space for patients to address their health concerns without shame or stigma.

Our team of board-certified OBGYNs, healthcare providers, and aestheticians work together to provide in-person and virtual care to our patients.

We are passionate about educating, advocating for, and empowering our patients to take control of their health.

Job Summary

We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team in Millburn, NJ.

The successful candidate will possess a positive attitude, exceptional organizational and customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors
  • Manage front desk operations, including answering phones, responding to messages, and routing communications
  • Process patient paperwork, including checking in patients, collecting copays, and allocating payments
  • Maintain accurate records and update EMR/PM system as needed
  • Perform administrative tasks, such as scanning, printing, and faxing documents
  • Assist with scheduling and rescheduling patients, as well as fielding billing questions and referring patients to the proper channels
  • Stay up-to-date on Spa services and Retail products, and assist patients with redeeming e-commerce gift cards and logging/redeeming patient reward points
  • Perform other administrative tasks as needed to support the front desk team
Requirements
  • 1 year of medical office front desk experience required
  • OBGYN or UroGYN experience is preferred
  • 1 year of office experience required
  • Data entry experience is preferred
  • 1 year of customer service experience is preferred
  • Strong organizational skills are required
Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance