Senior Manager Technology Delivery

6 days ago

St Petersburg FL USA, United States Kobie Full time
About the Role

We are seeking a highly skilled Senior Manager Technology Delivery to join our team at Kobie. As a key member of our client services organization, you will be responsible for managing delivery, development, and architectural solutions for large IT projects.

The ideal candidate will have experience managing delivery teams, overseeing technical project implementations, and providing technical expertise in production support with real-time issue/incident management and troubleshooting.

You will be part of a team that supports all enterprise clients with a focus on the day-to-day aspects of our current client delivery commitments. You will report directly to the Sr. Director, Technology Delivery.

Key Responsibilities
  • Interact directly with business-oriented internal and external clients, providing a translation layer to technically oriented marketing technologists
  • Convey customer requirements to IT, Operations, and Product Management teams
  • Ensure technical documents are complete, current, and stored appropriately
  • Assist with solution pricing process via the creation of technical LOEs (level of effort)
  • Manage budget and allocations within a client portfolio
  • Understand the big picture and make design decisions to align with it
  • Own the responsibility of the overall technical deliverables in a sprint or iteration outcome and production support for assigned client programs
  • Act as a communication proxy for your team and explain technical decisions in business terms
  • Contribute to SDLC best practices and drive code reviews
Requirements
  • Bachelor's degree in computer science or similar discipline preferred OR relevant work experience
  • 7+ years of experience with hands-on technology projects and delivery on time
  • At least 3 years managing a team effectively, being able to influence positively
  • Experience overseeing technical project implementations
  • Technical expertise in overseeing production support with real-time issue/incident management and troubleshooting
  • Broad technology knowledge, having worked with custom development projects, systems integration efforts, and database systems
  • Project scoping and developing IT Project Timelines
  • Strong foundational knowledge of how software and hardware systems interact
  • Comfortable in the dynamic atmosphere of a technology-centric marketing services agency with a rapidly expanding customer base and able to present to potential prospects
About Kobie

Kobie is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. We are a mission and values-driven company, committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives.

We offer a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Our benefits package includes robust health insurance, generous vacation time, and opportunities for career growth and development.

We are an equal opportunity employer, committed to nondiscrimination and equal opportunity in all aspects of employment. We welcome applicants from diverse backgrounds and perspectives and are committed to creating a workplace where everyone feels valued and respected.

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