Mortgage Loan Officer

6 days ago


Rochester, Michigan, United States Citizens Financial Group, Inc. Full time
Job Title: Mortgage Loan Officer

About the Role:
As a Mortgage Loan Officer at Citizens Financial Group, Inc., you will play a critical role in helping clients achieve their short- and long-term financial goals. You will be responsible for interviewing new and existing customers to determine their loan needs and advising them on appropriate products, terms, and pricing. Your primary responsibilities will include:

  • Delivering Exceptional Customer Service: Aspire to deliver outstanding customer service by understanding customer needs and providing tailored solutions.
  • Driving Sales through Service: Achieve sales and referral goals by developing a positive customer experience and building strong relationships with clients.
  • Building a Book of Business: Proactively seek ways to develop and expand customer relationships to contribute to the branch's success.
  • Maximizing Personal Productivity: Desire to improve personal efficiency through attention to detail, self-motivation, and adaptability to achieve branch and personal goals.
  • Growing Your Own Capabilities: Actively participate in opportunities to expand knowledge, influencing, and interpersonal skills.

Qualifications, Education, Certifications, and/or Other Professional Credentials:
• BA/BS degree preferred or equivalent experience in residential mortgage sales
• Three plus years of retail residential mortgage sales experience
• Documented residential mortgage loan volume in the past 12 months of $12 million (minimum)
• Established relationships with local referral networks
• Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences
• Strong computer skills and experience using laptop technology
• Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

About Us Equal Employment Opportunity:
Citizens Financial Group, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all colleagues feel valued and empowered to succeed.
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