Customer Experience Coordinator

6 days ago


Mystic, Connecticut, United States Bob Valenti Auto Group Full time

Service Advisor Job Summary

We are seeking a highly skilled Service Advisor to join our team at Bob Valenti Auto Group. As a key member of our service department, you will be responsible for providing exceptional customer service, managing service orders, and collaborating with technicians and sales teams to deliver outstanding results.

Key Responsibilities:

  • Manage service orders, prioritize tasks, and ensure timely completion
  • Provide top-notch customer service, addressing concerns and resolving issues promptly
  • Collaborate with technicians, sales teams, and other departments to deliver exceptional customer experiences
  • Maintain accurate records, reports, and data entry
  • Analyze performance metrics, identifying areas for improvement and implementing changes

Requirements:

  • Minimum 2 years of experience in a similar role, preferably in the automotive industry
  • Excellent communication, problem-solving, and leadership skills
  • Ability to multitask, prioritize tasks, and meet deadlines
  • Strong analytical and problem-solving skills, with attention to detail
  • Proficiency in computer software, including Microsoft Office and CRM systems

Estimated Salary: $50,000 - $65,000 per year, depending on experience.



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