Member Team Lead

2 days ago

Niagara Falls, New York, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and ensuring a positive shopping experience
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.

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