Team Lead

3 days ago


Niagara Falls, New York, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Sam's Club team. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring the smooth operation of our store.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints and issues.
  • Assist management with supervising associates, training, and developing their skills.
  • Communicate effectively with members, associates, and management to ensure seamless operations.
  • Ensure compliance with company policies and procedures.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Develop and implement processes and practices to meet business needs.
  • Lead and participate in teams to achieve business objectives.
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Benefits

We offer a company-paid education benefit program, Live Better U, for full-time and part-time associates in Walmart and Sam's Club facilities. This program provides tuition, books, and fees for high school completion to bachelor's degrees, including English Language Learning and short-form certificates.


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