Executive Director of Financial Operations
7 days ago
The Executive Director of Financial Operations is a key leadership role responsible for overseeing the success of our stores and teams by setting high standards for performance and customer service. As a results-driven professional, you will provide ongoing coaching and training to your team to achieve Company objectives, increase revenue, and develop their skills while demonstrating exceptional leadership.
This role reports to the District Director of Operations and involves overseeing marketing efforts for your location, championing store security and loss prevention, enforcing adherence to quality standards, and reviewing transactions to create an environment that fosters growth and innovation.
We are seeking a highly skilled and experienced professional with a minimum of two years in a supervisory or leadership role in retail, financial, or related industries. The ideal candidate will possess excellent verbal and written communication skills, be able to work phone, Point of Sale, Microsoft Office, and other systems, and meet the physical demands of the position.
Responsibilities:
* Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
* Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
* Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
* Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.
* Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
* Participate in the selection, review, hiring, and retention of new employees.
* Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
* Handle complex customer situations that arise with integrity and professionalism.
* Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
* This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Requirements and Qualifications:
* High School Diploma or equivalent required
* Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
* Excellent verbal and written communication skills
* Ability to work phone, Point of Sale, Microsoft Office, and other systems
* Must be at least 18 years of age (19 in Alabama)
* Background check required (subject to applicable law)
* Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Benefits:
We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, life insurance, disability insurance, flexible spending accounts, retirement plans, paid time off, and more. Our competitive salary and bonus structure reflect the value we place on our employees' contributions to our success.
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