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Automotive Service Director
2 months ago
Express Oil Change & Tire Engineers is a leading provider of automotive services with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work.
In addition to oil changes, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider.
Job ResponsibilitiesThe Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.
This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.
Key Responsibilities:- Team Leadership: Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
- Customer Service: Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
- Performance Evaluation: Evaluating performance and productivity of all service department personnel.
- Inventory Management: Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.
- Safety and Compliance: Ensuring store safety, including the use of and maintenance of safety equipment, and supervising shop area, equipment and teammates for compliance with company safety procedure.
We are looking for:
- Outstanding Leadership: Outstanding leadership and store management skills.
- Work Environment: Ability to work in a fast-paced work environment.
- Organization and Communication: Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency, and excellent verbal and written communication.
- Teamwork and Customer Service: Ability to develop professional relationships with customers and team members.
- Experience and Qualifications: Minimum of 2 years' experience in a Service Manager role, and a proven track record of exceeding business objectives.
